Who we are

Our website address is: https://chmedical.com.au/

Our Practice ensures the confidentiality of patient files by

Not exposing any information verbally at work, in front of other patients or over the phone.
Or to anyone outside of the practice, family or friends.

Electronically not leaving patient files open or appointment information available for unauthorised person to see, using screen savers when leaving the computer desk for any length of time.

Patients may access their own heath information by appointment and Doctor will advise what is appropriate at the time.
Management of personal health information is confidential and patients are informed of this on our New Patient Forms and as part of our new letter presentation.

Transfer of patient information is confidential and patients are given hard copies to referring doctors in an envelope with referring doctors details and if faxed a cover sheet is used which is compliant with privacy requirements.

Electronic information (i.e.) correspondence from other Doctors and Pathology providers sent and received by secure encrypted email.
Request for transfer of patient records on practice letterhead requires both patient and Doctors signature request includes privacy disclosure statement. Usually faxed for speeder response, scanned onto patients file and then destroyed by shredding.

Information collected for quality improvement and professional development activities are only used when patients have given written consent prior to use of their clinical records.
All staff members have signed a confidentiality agreement at the start of their employment.

Practice Privacy Policy available on request